OmniServ proud to support Edinburgh Airport and Queen Elizabeth’s Foundation PRM (Passengers with Reduced Mobility) Open Day

Edinburgh, Scotland – February 3rd at the Double Tree Hilton Hotel, adjacent to Edinburgh Airport, saw more than 120 delegates gather together at an event specifically developed to educate passengers on the special assistance journey offered by the aviation industry as well as collaborate on changes to the service specifically delivered at Edinburgh Airport.

Hosting proceedings on the day was Graham Race, Tryb4uFly’s QEF and Matthew Wilson, Accessibility & PRM Contracts Manager at the airport.

The day started with an introduction from the airport’s Chief Executive Officer, Gordon Dewar, followed by a session covering the special assistance services available for PRM passengers booking flights, destinations and even the best insurance on the market. On hand for PRM holiday advice was Andy Wright, Accessible Travel and Leisure MD and disability advocate for OmniServ, who shared his unrivalled knowledge of travelling with a disability.

Reflecting on the day, Wright commented: “Today has undoubtedly exceeded all our expectations. The feedback I have received from the delegates has been outstanding, many of whom didn’t even think they could travel due to the nature of their disabilities. They have gone away with an amazing amount of knowledge on gadgetry, process, procedures and airline policy. I truly hope we are able to continue this initiative around the country.”

During the information-packed day delegates discussed their perspectives and challenges with the speakers around issues such as how to book special assistance, car parking, different types of support available and specially designed equipment operated by the airport’s special assistance provider OmniServ that can assist passengers in getting in and out of their seats. Of particular interest was the Eagle Hoist, a recent investment by OmniServ, which enables airport staff to maneuver passengers in to and out of their seats with dignity and without any unnecessary discomfort.

OmniServ’s General Manager Marc Buckle went on to add: “We are thrilled that today has been such a success and are delighted at the turn out. To be able to demonstrate our equipment to the actual people who will benefit from it is normally very difficult so this is a perfect occasion to showcase the different possibilities available to PRMs, which ultimately adds to the total passenger experience. To reiterate what Andy Wright has said, we welcome the opportunity to roll these events out across other airports in the UK.”​​