OmniServ awarded PRM contract for Edinburgh Airport

UK’s leading airport service facilitator to support passengers with reduced mobility at Edinburgh Airport

OmniServ, a subsidiary of ABM and the UK’s leading airport service contractor, has been awarded a three-year contract, with an option to extend for a further two years, to undertake the provision of services for PRM’s (Persons with Reduced Mobility) at Edinburgh Airport.

OmniServ has similar operations at Heathrow and Stansted Airports, where it has developed a bespoke technology system to capture passenger information and specific assistance requirements; enabling the company, through intensive customer care training, to have its employees provide a personalised, efficient service to each passenger and is excited to bring these new products to Edinburgh Airport.

The PRM services will compliment the Customer Service already provided by OmniServ including the ‘Welcome Team Ambassadors’.

“In awarding OmniServ this contract, Edinburgh Airport have demonstrated their confidence in our ability to effect a smooth and seamless transition, whilst providing an enhanced customer experience as part of the Edinburgh Airport customer charter, the Airport where Scotland meets the World,” said Antony Marke, Managing Director, OmniServ.

The new PRM contract commences on March 14, 2016.

Gordon Dewar, Edinburgh Airport’s Chief Executive, commented: “The wellbeing of our all passengers – including those with reduced mobility - is of prime importance to everyone at Edinburgh Airport and I am delighted to partner with OmniServ in providing this essential service.

“We want our passengers to know that they are in safe hands during every stage of their journey and I’m confident that OmniServ will help deliver just that.”​