How We Serve

Our culture is to deliver the highest level of customer service whilst implementing tools that optimise labour e­fficiencies.

Our people

We are a people company and believe that, to have satisfied customers, you must first have team members who are valued and rewarded. That is a key ingredient in our success.

Reward systems are customised to motivate individual performance and employees are awarded pins that they wear with pride on their uniforms every day. It’s a hard task to find any OmniServ employee without a bright collection of pins. And an even brighter smile. Career satisfaction is extremely important and we give all employees the opportunity to grow, with regular training and real promotion opportunities.

For those extra special employees who go above and beyond the call of duty, OmniServ o­ver a rewards programme called the 110% Club. This not only encourages our team members to strive for extra special passenger service, but it rewards them in the areas of attendance, punctuality, appearance and demeanour, overall performance and customer recommendation. Those who earn 110 points are recognised at an end of the year gala dinner.

Enabling Technology

At OmniServ we pride ourselves by being innovative and utilising the latest in technology to make us more efficient. In doing this, our workforce can concentrate on the needs of the customers, exceeding their expectations while still being budget conscious.

Our commitment to safety, quality and the design and delivery of cost-e­ffective solutions to our clients is overseen by our Quality and Process Improvement Team.

Awarding our agents for 'Legendary Service'

Leveraging 'Best-in-Class' technology